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Top support answers

  • How does the API work: create API key -> call POST /v1/response with character + messages -> reuse session_id.
  • Where to set system instructions: Dashboard -> Bot -> AI Engine -> Behavior (systemInstructions, max 8000 chars).
  • Plan limits: Free 50/4096, Plus 75/8192, Pro 100/16384, Ultra unlimited/32768 (short-term memory/max tokens).
  • Messages per minute are unlimited on every plan. Verbs by plan: Free 5, Plus 10, Pro 20, Ultra 40.

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Product basics

Yes. Private verbs are only accessible by the owner. Public verbs can be discovered and used by others.
Credits cover model inference and processing. Longer context and larger outputs consume more.
Yes. Use Verba app chat, the shared WhatsApp module, or a connected Telegram bot. Pro and Ultra accounts can also use the public API at api.verba.ink.
Yes. Public API access is available on Pro and Ultra plans.

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Discord FAQ

In server channels, the bot replies when mentioned, when channel is marked AI-enabled, or when a training keyword rule triggers.
Use /activate-channel in that channel.
Use /remove-channel.
Yes. The cleanest setup is to mention both bots in the same channel or enable autonomous mode on both so they can keep the exchange going.
Yes, through Discord Expression Controls. Those controls are enabled by default, but Discord permissions in that channel still matter.
The bot can only create native Discord polls in channels where it has poll permission. If polls are disabled or the channel blocks them, it falls back to a normal text reply. It also reserves polls for a direct request or a strong group-choice moment, with cooldown and duplicate protection.
No. Ultra bots can also join voice chat from a clear normal message asking them to join VC/call.
Server reset requires admin/server-owner/bot-owner permission.
Verba monitors privileged actions by the bot account. Unexplained admin or moderation actions trigger fail-closed containment and the bot leaves the affected server; lower-risk messages/reactions are removed where possible. Rotate any exposed token immediately.

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WhatsApp and Telegram FAQ

No. The shared gateway’s linked-device state persists across normal server restarts. Relink only after logout, device revocation, or session invalidation.
Create a bot with @BotFather, paste its token in the Telegram module, and add it to a group or open its DM. Verba validates the token, sets a secure webhook, and registers its commands.
Mention it, reply to one of its messages, or have a group admin run /activate_channel.
/help, /ping, /generate <prompt>, /status, /switch, and /disconnect.
Yes. You can independently control reactions, relevant GIF follow-ups, stickers, custom emoji, and native polls. Multi-message replies are set in the AI Engine.

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Slack, Twitch, and Email FAQ

Slack cannot make one installed bot appear as unrelated identities on each message. Verba therefore uses one dedicated owner-created Slack app per Verb. Paste its three app credentials, apply Verba’s generated manifest, and finish with Slack OAuth.
The first grant belongs to the broadcaster channel. The second grant must use a different Twitch account that becomes the visible bot username and profile picture in chat. No password or pasted bot token is required.
Twitch reserves slash commands for the platform. Verba’s custom Twitch commands therefore use names such as !generate, !poll, and !ping.
Yes, when Voice Engine is enabled, but there is no standalone voice command. Audio accompanies the normal AI reply: Slack uploads an audio file, while Twitch posts a playable link. Neither integration supports bot calling.
Enable the Email module and send mail to {vanity}@verba.ink. There is no owner OAuth flow. The deployment administrator must configure Postmark SMTP, inbound forwarding, and authenticated webhooks first.
Free 10, Plus 50, Pro 100, and Ultra 500 outbound deliveries per UTC day. The quota is shared by all of the account owner’s Email-enabled Verbs.

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Streaming and social-state FAQ

Yes. Edit-in-place replies on Discord, WhatsApp, and Telegram require Ultra. Public API SSE with stream: true is a separate Ultra feature.
No. It is a temporary mood layer. Auto mode can consider important memories, but saved personality, facts, system instructions, and safety remain authoritative.

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Memory and knowledge FAQ

Memory is compact persistent facts; knowledge entries are richer structured references/lore.
Up to 50 entries.
Yes, with Auto Memory enabled and instructions configured.
It does not write on every turn. It waits for enough recent conversation, skips temporary or duplicate facts, and only sometimes attempts a memory. At 50 automatic entries it rolls out the oldest automatic entry instead of freezing; manual entries are preserved.
Improve knowledge entry quality (clear title/category/content), reduce ambiguity, and add training examples for recurring question patterns.

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API FAQ

Create an API key, call POST /v1/response for text (or POST /v1/image for images), and reuse session_id for follow-up context.
Use Authorization: Bearer vka_... or x-api-key.
Reuse session_id to preserve context for the same caller + character.
Yes with stream: true on /v1/response if the API key owner is on Ultra.
No. Character system/personality is applied automatically.
Max 60 messages, max 4000 chars per message, max 20000 total chars, max 4 image URLs, and max 128 chars for session_id.
Up to 3 active API keys per account.

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Plans and premium FAQ

Streaming is available on Ultra. Free, Plus, and Pro streaming requests are rejected.
Free: 5, Plus: 10, Pro: 20, Ultra: 40.
Yes. Plan tier sets short-term memory and max response tokens. Ultra has unlimited short-term memory and a 32768 max-token limit.
No. Plan-level messages per minute are unlimited on Free, Plus, Pro, and Ultra. Endpoint-specific safety limits can still apply to sensitive actions.
No. Email delivery limits come from the account plan and reset daily at 00:00 UTC; they are separate from the credit balance.
See the Plans and limits guide for complete tier-by-tier details.

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Account and security FAQ

Up to 3 active keys per account by default.
Yes. You can disable it from settings after verification.
Not while an active paid Patreon subscription is still linked.

Troubleshooting

Fix connection, timeout, and no-response issues.

Question Bank

Larger question-driven reference generated from backend/frontend behavior.

Telegram Module

Connect Telegram and understand its commands and group routing.

Response Streaming

Compare platform streaming with public API SSE.

Plans and limits

Premium tiers, usage limits, streaming, and allowances.